While the Cambodia eVisa has a high approval rate, applications are occasionally rejected. Understanding the common reasons for rejection and knowing what steps to take helps you resolve the issue quickly and still make your trip to Cambodia.
Common Reasons for Cambodia eVisa Rejection
- Passport validity issues: Passport valid for less than 6 months beyond your intended stay
- Incorrect personal information: Name, date of birth, or passport number does not match your passport
- Photo not meeting requirements: Wrong background colour, poor quality, face not clearly visible, or wrong file format
- Payment failure: Card declined or payment not processed – application left incomplete
- Ineligible nationality: Rare, but some nationalities are not eligible for the eVisa
- Previous entry violations: Prior overstay or deportation from Cambodia
- Security concerns: Applications flagged by the immigration authority
What to Do If Your Cambodia eVisa Is Rejected
- Read the rejection notice carefully for the stated reason
- Correct the issue: fix photo, correct typos, renew passport if needed
- Reapply at evisa.gov.kh – note: you must pay the $36 USD fee again
- Consider visa on arrival if travel is imminent
- Contact the nearest Cambodian embassy for complex situations
Is the eVisa Fee Refunded After Rejection?
No – the Cambodia eVisa application fee of $36 USD is non-refundable, even in case of rejection. When reapplying, you will need to pay the full fee again. See our Cambodia eVisa fee page.
Photo Rejection – How to Fix
Photo-related rejections are among the most common. Ensure your photo has:
- Plain white or off-white background (not grey or cream)
- Full face centred, looking directly at camera
- Both ears visible
- No sunglasses, hats, or heavy accessories
- JPEG format, minimum 200KB file size
- Taken within the last 6 months
Can I Still Enter Cambodia After eVisa Rejection?
In most cases yes. Options include: reapplying with corrected information, obtaining a visa on arrival at Phnom Penh or Siem Reap airports, or applying through a Cambodian embassy. Check Cambodia eVisa requirements before reapplying.
Frequently Asked Questions
How do I know if my Cambodia eVisa has been rejected?
You will receive an email notification from evisa.gov.kh. You can also check by logging into the portal with your application reference number.
Can I appeal a Cambodia eVisa rejection?
There is no formal appeal process. Address the reason for rejection and submit a fresh application paying the fee again.
How many times can I reapply after rejection?
There is no published limit on reapplications. Ensure all information is correct before reapplying to avoid repeated rejections.